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Contact us/About buy

If you have any questions or concerns, please feel free to contact us.
We would love to hear your feedback. Please contact us in the following ways:

WhatsApp +86 19177975349

Order confirmation payment (Western Union, Moneygram, PayPal + 8%)

We’re aiming for 24 hours
Answer your question Service hours: Monday to Friday / 9:00 am to 18:00 PM (GMT-07:
Please note that during peak seasons, promotions and holidays, our service response time may be slightly longer.
To contact us, please use the email address you used to place your order and include your order number in the email.

Common queries answered
Frequently Asked Questions


When will my order be shipped?

Our products will be shipped from our warehouse 1-3 days after you place your order.

Yes, we do! Immediately after you place your order, we will send you an email with all the details.

Can I cancel my order?

Yes, we will ship the item to your address. However, once you receive your item, you can send it back to us and once we receive it, we will refund it in full.

What is the exchange/Return policy?

We value customer experience. If you have any questions about our products, we will be happy to provide a full refund.

What payment methods are accepted?

We accept all major credit cards from any country, including:
Western Union, MoneyGram, PayPal + 8%, etc.

Do I have to pay any extra fees?

No handling fee/handling charge.

My order cannot be approved, please help!

Make sure the billing address you enter matches your credit card.

Oops – I entered the wrong delivery address!

If you need to update your address, please select the “Contact Us” TAB and send us a message. We can change your address within 24 hours of placing your order.

Still need help?
Get in touch with us

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